Frequently Asked Questions
Everything you need to know about styling your home with Luxo Living.
What are your delivery options and timeframes?
We offer Australia-wide shipping with real-time tracking. Delivery times vary by location, typically ranging from 2-5 business days for metro areas and 7-10 business days for regional locations.
Do you offer a warranty on your furniture?
Yes, all Luxo Living products come with a standard 12-month warranty covering manufacturing defects. Some premium products may include extended warranties as specified on the product page.
Can I return an item if I change my mind?
We want you to love your purchase. If you change your mind, we offer a 10-day return policy for most items in their original, unassembled packaging. Please note that return shipping costs and restocking fees may apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay, ZipPay, and Humm.
Is assembly required for your products?
Most of our furniture is flat-packed to ensure safe and affordable shipping. Detailed instruction manuals and necessary hardware are included in every box to make the assembly process as simple as possible.
Can I see the products in person before purchasing?
Yes, we have a showroom located in Sydney where you can view our current collections and speak with our styling experts. Please check our contact page for current opening hours.